FAQs
Welcome to the Trendelle FAQ page. We've answered some of the most common questions about ordering, shipping, returns, and more.
1. How do I place an order?
Browse our products, add your desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.
2. What payment methods do you accept?
We accept major credit and debit cards, along with any other secure payment methods displayed during checkout.
3. How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment has been successfully received.
4. How long does shipping take?
Estimated delivery times are:
- United States: 5–10 business days
- International Orders: 7–20 business days
Delivery times are estimates and may vary depending on your location and the shipping carrier.
5. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.
If you need assistance, contact our customer support team with your order number.
6. Can I change or cancel my order?
If your order has not yet been processed or shipped, we may be able to modify or cancel it.
Please contact us as soon as possible after placing your order.
7. What is your return policy?
We accept eligible returns within 30 days of delivery.
Returned items must be unused, in their original condition, and include all original packaging.
For complete details, please refer to our Return & Refund Policy.
8. When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are typically processed within 5–10 business days to your original payment method.
Processing times may vary depending on your bank or payment provider.
9. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged or incorrect item
- A brief description of the issue
We'll review your request and work to resolve it as quickly as possible.
10. Do you ship internationally?
Yes. We ship to many international destinations.
Delivery times and any applicable customs duties or import taxes vary by country.
11. How do I contact customer support?
You can reach our customer support team using the information below:
Email: support@trendelle.com
Phone: 9377958644
Address:
9371 Richmond Ave
Houston, Texas 77063
United States
12. Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers using industry-standard security measures. Trendelle does not store your complete payment card details.
13. Will I receive an order confirmation?
Yes. After your order is successfully placed, you will receive an order confirmation email containing your order details.
14. What if my package is delayed?
Occasionally, shipping delays can occur due to weather, holidays, customs processing, or carrier issues.
If your order has exceeded the estimated delivery time, please contact our support team for assistance.
15. How can I contact Trendelle?
We're happy to help with any questions or concerns.
Email: support@trendelle.com
Phone: 9377958644
Business Address:
9371 Richmond Ave Houston, Texas 77063 United States