Shipping policy

Thank you for shopping with Trendelle. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

  • Orders are processed within 1–3 business days after payment is successfully received.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Shipping Time

Estimated delivery times are as follows:

  • United States: 5–10 business days
  • International Orders: 7–20 business days (depending on the destination)

Please note that delivery times are estimates and are not guaranteed.

Shipping Charges

Shipping charges are calculated at checkout based on your shipping address, shipping method, and the total weight or value of your order.

From time to time, Trendelle may offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow up to 48 hours for tracking updates to appear after shipment.

Shipping Delays

Although we work hard to deliver your order on time, delays may occur due to:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • High order volumes
  • Public holidays
  • Other circumstances beyond our reasonable control

Trendelle is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete shipping address is provided, your order may be delayed, returned, or canceled. Additional shipping charges may apply if reshipment is required.

Lost or Stolen Packages

If your package appears to be lost or stolen, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue. While we will make every reasonable effort to assist, Trendelle cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

Damaged Shipments

If your order arrives damaged:

  • Contact us within 7 days of delivery.
  • Include your order number and clear photos of the damaged item and packaging.

We will review your claim and, where appropriate, provide a replacement, refund, or other suitable resolution.

International Orders

For international shipments:

  • Delivery times may vary depending on customs processing and local postal services.
  • Customers are responsible for any applicable customs duties, import taxes, VAT, or other fees imposed by their country's authorities unless otherwise stated at checkout.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we may be unable to modify or cancel it.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Trendelle

Email: support@trendelle.com

Phone: 9377958644

Address: 9371 Richmond Ave, Houston, Texas 77063, United States