Refund policy
At Trendelle, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
- Be unused, unworn, and in its original condition.
- Include all original tags, packaging, and accessories.
- Be accompanied by proof of purchase or your order confirmation.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Gift cards
- Clearance or final sale items
- Personalized or customized products
- Intimate or hygiene-related products (where applicable)
- Items that have been used, washed, altered, or damaged after delivery
How to Start a Return
To request a return, please contact our customer support team with your order number and the reason for your return.
Email: support@trendelle.com
Phone: 9377958644
Our support team will provide return instructions and, if applicable, the return shipping address.
Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or you receive the wrong product, contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve it promptly.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Processing may take 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us before returning your item.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
If your order has already been shipped, you will need to follow our return process after receiving the package.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company, as it may take time before your refund is officially posted.
- Contact your bank for additional processing information.
If you have completed these steps and still have not received your refund, please contact us.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Trendelle
Email: support@trendelle.com
Phone: 9377958644
Address: 9371 Richmond Ave, Houston, Texas 77063, United States